Patient Info Page

Information On Your Appointment

Thank you for your interest in Liu Dermatology in Exton, PA. Below you will find some helpful information about scheduling an appointment with us, and what to expect. We do not participate with health insurance. However, we offer fair, reasonable, and predictable pricing for our services.

General Guidelines for Booking

• We encourage you to use our convenient online booking system. Please review our office policies before proceeding to the booking site.
• We are also happy to help you book over the phone - call 610-634-8500, leave a message, and we will return your call as soon as possible.
• If you do not see the service you need listed, or are unsure what type of appointment to book, please give us a call.
• A credit card is required to reserve your appointment, but you will not be charged until the time of service.
• 24-hour cancellation is required, and we reserve the right to charge a "late cancellation" fee for missed appointments.
• Try to arrive 15 minutes prior to your scheduled appointment. Although we make every effort to accommodate late arrivals, we also need to respect the appointment times of other patients who have arrived on time. Thus, patients arriving 15 minutes or later after their scheduled appointments may be asked to reschedule.
• Face masks are required for all persons age 2 and older entering Liu Dermatology, regardless of vaccination status.
• If you are feeling ill or had a sick contact recently, please reschedule your appointment.

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Office Policies

INSURANCE: Liu Dermatology does not participate with any health insurance plans, and all payments are due at the time of service. Patients with private insurance may attempt to submit for out-of-network reimbursement, and we are happy to assist with this, but we are not responsible for the outcome. Due to government regulations, patients with Medicare, Medicare supplements, Medicaid, Tricare, or other government insurances can be seen but cannot be reimbursed by their insurance plans for services rendered at Liu Dermatology. Patients may choose to have pathology and other outside lab services submitted through their insurances.

CANCELLATIONS: Out of respect for everyone's time, we require 24-hour notice for cancellations. Please follow the instructions set forth by our online scheduling system to cancel or reschedule your appointment. Cancellations with less than 24 hours notice may be subject to a $50 "late cancellation" fee for medical visits and $100 "late cancellation" fee for cosmetic and surgical visits. Exceptions to the cancellation policy may be made in the case of a true emergency.

PAYMENTS: All payments are due at the time of service. Our online booking system requires a credit card on file to book an appointment, however, your card will not be charged unless there is a cancellation with less than 24 hours notice or no show. Full payment will be collected at the time of the actual visit. We accept cash, debit cards, credit cards (VISA, Mastercard, Discover, and American Express), Health Savings Account (HSA) cards, and Flexible Spending Account (FSA) cards. We do not accept checks at the time.